Introduction to the Program

Are you achieving the business results you and your company need to succeed today? As an employee you spend a lot of your time communicating with people, working hard to jointly achieve set goals. To this end, you not only need to make use of your strengths, but you also need to communicate properly to stakeholders.

Do they say what they mean and mean what they say? Do they use the same old methods to communicate with staff and customers despite changes in circumstances? How much time do you spend dealing with problems due to poor verbal and/or written communication? This DOOR training on Communication Skills will help you to develop high-level communication skills to use with staff, colleagues, and customers. The effect of this, on your business, will be increased efficiency and productivity as well as improved relationships within the company and with customers.

Program Focuses on the following  Objective:

  • Identify and apply different communication styles
  • Vary communication styles to fit organizational communication and personal communication needs
  • Use features of successful communication and common barriers to communication
  • Assess your communication skills
  • Use communication techniques to say what you want and mean
  • Use skills of giving and receiving feedback
  • Use skills of persuasion when communicating
  • Employ active listening skills
  • Use the skill of summarizing
  • Know when to use written communications
  • Structure and present a written report
  • Present both written and oral proposals to senior managers

Pedagogy

A semi-structured approach with a focus on learning by doing will be followed. This will include concept sessions, diagnostic instruments, unstructured and structured group discussions, management games, role plays, and case study analyses.